Your villa will be cleaned before you arrive and on departure. We can provide additional housekeeping such as a mid-stay clean or towel exchange at an additional fee.
A standard supply of towels and bed linens consisting of two bath towels, one hand towel and one wash cloth per person (not to exceed maximum occupancy) will be ready for you in your vacation rental the bed lined supply consist of the linens that are on the bed. If your unit has a sleeper sofa, linens will be provided for the bed. Additional linens can be provided for an additional fee.
All vacation rentals have a washer and dryer within the unit for your use and convenience.
There are swimming pools located at all complexes. You may only use the pool located in the complex in which your villa/home resides. The pools at the villa complexes are not heated year around. We do have pools and spas located at select homes. These pools may be heated only during certain months of the year. Please call one of our reservationists to ask about specific pool heating. The cost to heat a pool is 650 for 1 Week. The cost to heat a spa is $350 for 1 Week.
The pool heaters at our homes are heat pumps. Heat pumps use the warm air outside to heat the pool, which is why it is best used during warmer months.
Reservation Fee– This administration fee allows us to have on-site housekeeping and maintenance due to any unforeseen issues that come up during your rental.
Damage Waiver- This fee protects guest up to $1,000 per rental periods against accidental and reported damage arising from their use of the premises.
Vacation Assurance- This fee protects you due to an unforeseen natural disaster whether in your location or on Hilton Head you are not able to check-in to your villa on you arrival day, you may move your reservation to another time within 12 months from the original arrival date.
We typically are not able to accommodate an early check-in due to allowing time for cleaning and inspection of each unit.
There is a pool you may use if your home does not have a pool that you rented. The pool is located next door to Robert Trent Jones clubhouse.
Service animals are permitted year round in Palmetto Dunes with proper notification and appropriate documentation. We do have limited villas and homes that are pet friendly between October 1st and March 31st for an additional fee. Our pet policy only allows dogs with a maximum weight of 40 pounds and other restrictions may apply. The pet fee is $200 which is non-refundable. No pets are permitted in any of the vacation rentals between April 1 through September 30.
Additional parking passes are $12.
Check-in is at the Welcome Center located at 4 Queens Folly Road, Hilton Head Island, South Carolina 29928.
If the Welcome Center is closed your check-in packet will be at the pass office located in the same parking lot as the Welcome Center. When you come into the parking lot, continue straight back to the left. The pass office is open 24 hours a day 7 days a week. All of your check-in information will be there when you arrive.